I received a damaged item, what do I do?
If you received a damaged item, please contact us at [email protected] with images of the damage or problem with your item.
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Order Issues
My package was lost, what do I do?
Please contact us at [email protected] so we can look into the matter and open an investigation with UPS. We are unable to issue a refund or replacement until UPS confirms the package is lost in transit, which can take up to 14 busi
Can I cancel my order?
Once an order is placed we do our best to have it processed and shipped out as soon as possible. We may be able to cancel orders for up to one hour after the order is placed during business hours (Monday through Friday, 9AM-5PM EST), if it has not ye
Can I make changes to my order?
Once an order is placed we do our best to have it processed and shipped out as soon as possible. We are not able to make changes to an order once it has been placed. However, we may be able to cancel your order for up to one hour after the order is p
Why can't I checkout?
If you are having issues with placing an order on our website, please consider checking out on a different browser and/or device. Additionally, we recommend restarting your device and deleting your cache and browser history. If you continue to experi