Alpha Industries

Please contact us at CUSTOMERSERVICE@ALPHAINDUSTRIES.COM so we can look into the matter and open an investigation with UPS. We are unable to issue a refund or replacement until UPS confirms the package is lost in transit, which can take up to 14 business days.

Please contact us at CUSTOMERSERVICE@ALPHAINDUSTRIES.COM so we can look into the matter and open an investigation with UPS. We are unable to issue a refund or replacement until UPS confirms the package is lost in transit, which can take up to 14 busi

My package was lost, what do I do?

Order Issues

I purchased from a third party, is my Alpha jacket authentic?

Do your products have a satisfaction guarantee?

Will I be able to fit a liner under my jacket?

What is the difference between the MA-1 (Heritage) and the MA-1 Slim Fit?

Do you sell or offer spare parts?

Where are Alpha Industries jackets made?

How do I care for my Leather Jacket?

How do I clean my Alpha Industries jacket?

Can I customize my jacket?

What are the bullet shaped pieces in the sleeves?

Which jackets come with the Alpha Industries red ribbon?

What is the Alpha Industries red ribbon?

Will this jacket keep me warm?

What is the difference between core, regular, and slim fit?

Product

Why don’t you ship to my country?

How much will it cost to ship my order?

How can I track my order?

When will my order ship?

Do you offer expedited shipping?

Shipping

Do you price match?

Do you sell gift cards?

What payment options does Alpha Industries offer?

Payment

Who is NoFraud?

Why is NoFraud reaching out to me?

Will NoFraud ask for my personal information?

What if I did not authorize the purchase?

NoFraud

I forgot to enter my discount code at checkout, what do I do?

Can I apply this discount/sale/promotion to a past order?

Why isn’t my discount code working?

Do you offer a first responder or medical discount?

Do you offer a U.S. military discount?

Do you offer a student discount?

Do you have any promotions going on?

Discounts

Why wasn’t I refunded the full amount?

Where is my refund?

How do I do an exchange?

How do I return my order?

Can I return a sale item?

What is your return policy?

Returns and Exchanges

I received a damaged item, what do I do?

Can I cancel my order?

Can I make changes to my order?

Why can't I checkout?

Who do I reach out to for wholesale opportunities?

Who do I reach out to for marketing/promotional opportunities?

What stores carry your products?

When will this item be restocked?

Can you mail me a catalog?

General Knowledge

What are Operation RE:SUPPLY conditions?

What is the return policy for Operation RE:SUPPLY items?

What is the authentication process?

What is "upcycled"?

What is the definition of "deadstock"?

What is the definition of "vintage"?

What products are included in Operation RE:SUPPLY?

What is Operation RE:SUPPLY?

Operation RE:SUPPLY

My package was lost, what do I do?Updated 2 years ago